Shipping policy
SHIPPING & PAYMENT POLICY
SHIPPING POLICY
We currently ship orders from our fulfillment facility in China to customers in the United States.
Shipping Rates
- Free standard shipping is available on orders of $129.99 or more after discounts.
- Orders under $129.99 are charged a $4.99 standard shipping fee.
- Shipping rates and available delivery options are also displayed at checkout before payment.
Order Processing
After your order is placed, please allow time for order processing and preparation before shipment. Once your order has shipped, you will receive shipping confirmation and tracking information when available.
Delivery Times
Delivery times may vary depending on the destination, carrier, customs processing, and other factors outside our control. Any estimated delivery timeframe provided at checkout or after shipment is an estimate and is not guaranteed.
Tracking
Once tracking information becomes available, it will be sent to the email address provided with your order. Please allow some time for tracking information to update after the package has been handed to the carrier.
Customs, Duties & Taxes
International shipments may be subject to customs procedures, import duties, taxes, or other charges depending on the destination and applicable regulations. Any applicable charges or responsibilities will be handled according to the shipping method and terms shown at checkout.
Incorrect or Incomplete Shipping Addresses
Please make sure your shipping address is complete and accurate before placing your order. If you notice an error after placing your order, contact us at metracompany@metrabiosc.com as soon as possible.
We will do our best to assist before the order ships. Once an order has been shipped, we may not be able to change the delivery address.
PAYMENT POLICY
We currently accept PayPal for online payments. Available payment options will be displayed at checkout.
We do not accept cash payments.
HOW DO I CHANGE OR MODIFY MY ORDER?
If you notice a mistake after receiving your order confirmation, please contact us as soon as possible at metracompany@metrabiosc.com.
We will do our best to assist with changes before the order has been shipped. Once the package has been shipped, we may no longer be able to modify or cancel the order.
WHAT SHOULD I DO IF I DID NOT RECEIVE A CONFIRMATION EMAIL?
If you did not receive an order confirmation email, please check your spam or junk folder first and make sure the email address entered during checkout was correct.
If you have a customer account, you may also log in to review your order information. For additional assistance, contact us at metracompany@metrabiosc.com.