Shipping policy

SHIPPING & PAYMENT POLICY

 

SHIPPING POLICY

When it comes to shipping, we try to keep things simple at metrabiosc.com. Free shipping applies to orders above $29.99 after all discounts have been applied. If your order total falls short of that mark, you will be charged a flat rate of $4.99.

We also offer FedEx 2-day Express shipping for a fee. All 2-day express orders will ship the next business day, with packages arriving in 2 business days from the date of shipment (ie, Friday orders will ship Monday and arrive Wednesday).

***Please note, additional rates do apply on orders shipped to Alaska, Hawaii, and Puerto Rico.***

 

PAYMENT POLICY

Metrabiosc accepts payments by any of the following methods:

Paypal, Visa, MasterCard, American Express, and Apple Pay.

We DO NOT accept payment by cash.

 

HOW DO I CHANGE/MODIFY MY ORDER?

If you notice a mistake with your order after receiving an order confirmation email, please contact us at support@metrabiosc.com.

Please note that we can help you modify your order before shipment.

Once your package is shipped, we will not be able to change anything.

 

WHAT SHOULD I DO IF I DID NOT RECEIVE A CONFIRMATION EMAIL?

If you have not received a confirmation email about your order, you may have entered your email incorrectly when placing the order, or the email might be in your spam folder. You may log in to your account to see your orders. You may also contact us to find out more information about your order.