faq

Product Questions

Yes. The Tina2C is designed with beginners and families in mind. It comes fully assembled and includes automatic leveling and simple controls, helping first-time users get started with 3D printing more easily.

Yes. The Tina2C comes fully assembled, so there is no complicated assembly required. After the initial setup, beginners can start exploring 3D printing quickly.

Yes. The Tina2C features automatic bed leveling, which helps simplify setup and reduces the need for manual adjustments before printing.

Yes. The Tina2C supports app control and Wi-Fi connectivity, making it easier to access models and manage printing from a compatible device.

You can create toys, decorations, educational models, DIY projects, gifts, and many other creative designs. It is a great way for kids and beginners to explore hands-on creativity and 3D printing.

The Tina2C is designed to be beginner-friendly and can be a fun tool for kids to explore creativity and STEM learning. Adult supervision is recommended, especially during setup, printing, and when handling the printer around hot or moving parts.

faq

Shipping and Delivery

Once your order has shipped, you will receive a shipping confirmation email with your tracking information. Please allow some time for the tracking status to update after shipment. If you do not receive the email, please check your spam or junk folder. You can also contact us at metracompany@metrabiosc.com for assistance.

Orders are typically processed within 1–3 business days. Estimated delivery to the United States is generally 7–15 business days after shipment, depending on the destination and carrier. Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your delivery.

If you have not received an order confirmation email, please check your spam or junk folder first. Also make sure the email address entered during checkout was correct. If you still cannot find your confirmation email, please contact us at metracompany@metrabiosc.com and provide your name and order number (if available). We’ll be happy to help you check your order.

We currently accept payments through PayPal. You can complete your payment securely through PayPal during checkout.

Yes. We accept returns within 30 days of delivery, provided the 3D printer is returned in its original packaging and meets the conditions outlined in our Return & Refund Policy. If the printer arrives damaged or defective, please contact us at metracompany@metrabiosc.com for assistance before returning it.