Refund policy

REFUND & RETURN POLICY

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 calendar days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 30 calendar days of delivery.
  • The product must be returned in its original packaging with all included accessories, parts, manuals, and materials.
  • The product must not show damage caused by misuse, improper installation, unauthorized modification, or accidental damage.
  • Proof of purchase is required.

To request a return, please contact us at metracompany@metrabiosc.com before sending the product back. We will provide return instructions and the applicable return address. Please do not send a return without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective, or incorrect, contact us as soon as possible at metracompany@metrabiosc.com with your order number and photos or videos showing the issue.

If the issue is confirmed, we will work with you to provide an appropriate solution, which may include troubleshooting, replacement parts, a replacement product, or a refund. For confirmed damaged, defective, or incorrect items, we will cover the applicable return shipping costs.

Change-of-Mind Returns

If you return a product because you changed your mind or no longer want it, you are responsible for the return shipping costs.

Returned products must meet the return eligibility requirements above. A restocking fee of up to 5% may apply to non-defective returns to cover inspection and restocking costs.

Original shipping charges, if any, are non-refundable unless the return is due to our error or the product arrived damaged or defective.

Refunds

Once we receive and inspect your return, we will notify you of the result. If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card provider, or payment provider to process and post the refund after it has been issued.

Exchanges

If you receive a defective, damaged, or incorrect product and would prefer a replacement, contact us at metracompany@metrabiosc.com. We will review the issue and provide replacement instructions when applicable.

Non-Returnable Items

Products that have been damaged through misuse, unauthorized modification, improper installation, or accidental damage may not qualify for a return or refund.

Refused or Undeliverable Packages

If a package is returned to us because it was refused by the recipient or could not be delivered due to an incorrect or incomplete address provided by the customer, any refund may be reduced by the shipping and return shipping costs incurred.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact:

Email: metracompany@metrabiosc.com